Library and Research Services for Parliaments Section
Research Day. IFLA Pre-Conference Meeting.
Valparaiso Chile 17-19 August, 2004.
The Management Strategies of E-Content News
Knowledge Management System and the
Services for Member’s Office of the Parliament
Karl Min Ku
Director General, Parliamentary Library, Legislative Yuan, Taipei, Taiwan,
The e-Content News KM System serves as a result of the third generation of the
IT/ICT application development in Taiwan’s Parliamentary Library. The system is
designed to provide a fully digitalized environment for the members and staffs of
parliament to manage their daily news collection work. This paper describes the
system development background, the evolution of News services, and the
management strategies of the KM system.
I. Background and Forward
Taiwan’s ICT applications have experienced a fast growth in the past two
decades and become a highly popular phenomenon across main segments including enterprises, academic institutions, industries, government and parliament. The evolution of Chinese Language Information Technology in the 1980s that can process around a hundred thousand Chinese characters is critical to the implementations of ICT applications.
The Legislative Yuan, the parliament of Taiwan, started its first computer
application project in 1984. The purpose of this pilot project was to develop a series of Chinese Database Information Systems and to provide them for public access. In 1992, the first project completed almost all of its computerization planning that includes seven database information systems of legislation and could be accessed via the telecommunication equipment. In 1998, the organization started the second stage in its IT application project with construction/implementation of the web-based digital library and offered personalized services via Internet. And in 2001, the organization engaged in a large scale development of knowledge management system as the third stage in the ICT application for enhancing the legislative services to member’s offices and the public as well. All these three stages of the IT/ICT applications and services were devised/conducted by the Library and Information Service (the LIS) of the
parliament, now officially named the Parliamentary Library (PL) of Legislative Yuan.
II. The Evolution of News Services
Daily news is an important media for understanding and catching up with the dynamics of current socio-economic, domestic and global affairs. The provision of a news information service has become a trend within every parliamentary library around the world since the late 20th century.
As for the news services in our parliament, we witnessed its evolution spanning five main phases:
1. News clipping and filing services
2. News image in microforms/micrographic services
3. Computerized news index services
4. News document database with the images / CD-ROM services
5. E-content news knowledge management services
British newspaper librarian, Mr. Geoff Smith once pointed out that libraries which hold newspaper collections and provide services based on them, and users wishing access to newspapers and their contents have experienced great changes for years and will continue to do so in the future. New technologies have been and continue to be developed which offer opportunities for improvements in access, while traditional methods of collecting and preservation remain in widespread use and are an essential understanding for improvements to access in the future. (1) Today, the challenge is how to consolidate the discrete news services in a library that were created in different periods and integrate them into one service system, ensuring thatthe users will get the right and complete information they need.
III. The Management Strategies of E-content News
The News Content Knowledge Management System of the Legislative Yuan in Taiwan was launched in May 2001. The KM system is a fully digitalized (e-lized) functional operation system which includes e-acqurity, e-collection, e-mining, e-maintenance, e-service, and e-delivering operations for both e-content and metadata of 1.5 to 2 million news items or pieces in each year beginning from the year of 2002. The management strategy of the system is described briefly as follows:
1. Acquiring the raw data of daily news items directly from the 18 contracted media companies. Except the commercial advertisements, the e-content News KM System acquires all the issued news including nationwide and local news, metropolitan and suburban news, as well as any rural villages or small town news the newspaper issued.
2. Using automatic download technology to collect raw data with a variety of news formats from computer centers of the contracted media companies and loading into the PL system, which runs everyday from PM 11:30 to AM 4:00.
3. Mining and organizing the collected raw data more than once by a series of person’s name, subject, keyword, geographic name, code or bill name and so on.
4. Maintaining the incoming and outgoing data of the structural database in real time, including the index system, for ensuring the quality of the KM system.
5. Delivering and distributing the relevant news index and news content to eachclient’s ICT terminal device on demand.
6. Promoting and arranging e-learning programs for bridging the clients’ digital divide with smart KM system and enhancing the information literacy in general. The management strategy of this e-content KM system is based on three things: (1) the well-structured network infrastructure, (2) the client with enough information literacy on office automation, (3) the proper IT equipments deployed in eachmember’s office.
IV. The News Service Strategies for the Member’s Offices
The e-content News Knowledge Management System represents the latest
results of the ICT applications development in the Parliamentary Library of
Legislative Yuan at the beginning of 21st century. The system is not just offering public access via website and Internet service but also provide knowledge management abilities to support the member offices’ information / knowledge needs and decision-making processes.
The Parliamentary Library in Taipei offers its clients a special service called
“Getting your favourite news”. Under this service, each member’s office can get and use the instant news services within six minutes that is prepared by the News KM System early morning everyday. The staff of the member offices, or the member themselves may start their daily work with the use of this service to keep up with updated news information, whether in the parliament office or their district office.
The six minute strategy for getting all favourite news is highly recommended by
the library staff and it contains the following:
To receive the member’s personal news services or react to the news that
appeared on any of the 18 media companies in that day.
To check what happened in his / her election district that the PL News System prepared for each member’s office beforehand and could be send to their e-mail boxes.
To search for coverage on current legislation and commentary on it.
To check the government performance and the administrative achievements.
To analyze the various views of the different political parties.
To select the subject topics and subscribe online for getting the subject news services, and the KM system will send it out automatically and continuously to clientson coming days Besides, the E-Content News System also offers the traditional online database access and information inquiry services.
In the 21st century, a parliamentary library needs to take three basic functions to the parliament and the public as well that include the democracy memory of the country, the freedom of information and access to the legislation, and the knowledge management for the legislature and the member's offices.
The management strategy of the e-content News system focuses on the goal of these parliamentary and the parliamentarian functions, and encourage people all to use the system either with the news index or the news content.
_Note_1. IFLA Publication 107, Sour, 2003, p.81